Assistant Store Manager - Lead Fitter

Job Description

As the Assistant Store Manager, you lead by example. Customer Support,  Sales Floor activities and delivering the “Bra~vo Experience” are under your leadership with the guidance of the Leadership Team.

Key Accountabilities Overview:

• Gain familiarity with the Bra~vo intimates clientele on a first name basis.

• As the lead, the majority of your time will be spent fitting customers; supporting the fitting team in the fitting rooms; and ensuring each customer receives “The Bra~vo Experience”. 

• Meeting sales expectations / goals within the company values and BOS Philosophy. (Entrepreneurial Operating System)

• Assist Store Director in developing productive team members that will support the Bra~vo Mission.

Job Breakdown:

• 80% - Customer Fittings, present on the shop floor - working alongside the team. Model what excellent customer service and sales development looks like.

• 20%- Team Development & Management Support Tasks.

Key Accountabilities Detailed:

Customer Service:

• Ensure that all fitters are trained in delivering the Bra~vo Experience with the Bra~vo Customer Commitments in mind. 

• As the Assistant Store Manager, you will learn the store’s clientele to offer a highly personalized fitting experience for each customer and to support each fitter in her customer interaction, providing a more personal customer experience.

• Ensure that all customer requests are actioned. Following up and supporting the Retail Specialist. 

• Support Store Director with events, merchandising & displays.

Team Development:

• Inspire, develop & lead the sales/fitting team; Working with each fitter to ensure they understand each product and the client it is designed for. 

• Assist in training new fitting team members. 

Management Support Tasks:

• Offer buying input based on customer requests and buying habits. 

• Merchandising sales floor & signage for optimum shopping experience.

Skill Set Required :

A successful candidate will have the following: 

• Have a proven track record of meeting sales goals.

• Have the ability to think outside the box and problem solve. 

• Have a high level of customer service and excellent people skills. 

• Have the ability to work with a variety of personalities.

• Be professional in manner, dress, and communication.

• Be positive in nature. 

A successful candidate will have a background that includes:

• 1-2 years of high level customer service experience in a specialty store atmosphere. 

• Basic computer operation skills and retail math ability.

The Perks:

What we offer: 

With a commitment to work/life balance as our foundation: 

• A flexible/tailored schedule of 30-35 hours per week

• A starting competitive salary of $33,500 - $38,500 

• Encouraging and supportive team

• Training Program 

• Weekly/Quarterly Leadership Team directional meetings

• Two weeks paid vacation

• Wardrobe & Uniform Allowance

• Quarterly Company Dinner/mixers

• Generous 50% employee discount

• 401K program with 3-6% match

Complete and submit your application here *

* On the above link, please include and upload a letter outlining your why you feel you would be the right candidate for the Assistant Store Manager-Lead Fitter along with your resume. We look forward to meeting you soon! Please be patient as the application page takes a while to load.