Sales Floor Leader - Lead Fitter

Job Description

As the Sales Floor Leader, you lead by example. All Sales Floor activities related to delivering the complete “Bra~vo Experience” are under your leadership with the guidance of the Store Director.

Key Accountabilities Overview:

  • Gain familiarity with the Bra~vo intimates clientele on a first name basis.

  • As the lead, the majority of your time will be spent fitting customers; supporting the fitting team in the fitting rooms; and ensuring each customer receives “The Bra~vo Experience”. 

  • Meeting sales expectations / goals within the company values and BOS Philosophy. (Entrepreneurial Operating System)

  • Assist Store Director in developing productive team members that will support the Bra~vo Mission.

Job Breakdown:

  • 80% - Customer Fittings, present on the shop floor - working alongside the team. Model what excellent customer service and sales development looks like.

  • 20%- Team Development & Management Support Tasks.

Key Accountabilities Detailed:

Customer Service:

  • Ensure that all fitters are trained in delivering the Bra~vo Experience with the Bra~vo Customer Commitments in mind. 

  • As the Sales Floor Leader, you will learn the store’s clientele to offer a highly personalized fitting experience for each customer and to support each fitter in her customer interaction, providing a more personal customer experience.

  • Ensure that all customer requests are actioned. Following up and supporting the Retail Specialist. 

  • Ensure your team has thorough product knowledge.

  • Support Store Director with events, merchandising & displays.

Team Development:

  • Inspire, develop & lead the sales/fitting team; Working with each fitter to ensure they understand each product and the client it is designed for. 

  • Assist in training new fitting team members. 

Management Support Tasks:

  • Communicate team statistics on white board/dashboard overview.

  • Offer buying input based on customer requests and buying habits. 

  • Merchandising sales floor & signage for optimum shopping experience.

Key Abilities Detailed:

A successful candidate will have the following skillset: 

  • Have a proven track record of meeting sales goals.

  • Have the ability to think outside the box and problem solve. 

  • Have a high level of customer service and excellent people skills. 

  • Have the ability to work with a variety of personalities.

  • Be professional in manner, dress, and communication.

  • Be positive in nature. 

A successful candidate will have a background that includes:

  • 1-2 years of high level customer service experience.

  • Basic computer operation skills and retail math ability.

The Perks:

What we offer: 

With quality of life as our foundation: 

  • A flexible schedule of 20-25 hours per week.

  • A starting competitive hourly pay of $16.50- $20.00 

  • Generous 50% employee discount

  • 401K program w/ 3-6% match

To apply: 

Please send a letter outlining your passions and why you feel you would be the right candidate for the Sales Floor Leader-Lead Fitter along with your resume to:

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